FAQs

Is there anything I can do to fix the equipment myself?

First, check the batteries or other power source. Make sure batteries aren't in up-side-down and that they are fresh. Then, make sure that the battery has not oxidized, creating a film between the battery and the contact. Use a pencil or ink eraser to clean the contact. Unless you are a trained technician, please don't try to take the equipment apart, because you could cause additional problems. Instead, give us a call.

If my equipment needs servicing, where do I drop it off?

You can drop of your equipment at any of our 6 Colorado locations or 5 Northern California locations. You can find all store locations and contact information by clicking here.

If I'm going to ship my equipment, how should I pack it?

Use a minimum of four inches of packing material around the product. Do not use the original shipping container

Should I include anything with the equipment?

Yes, be sure to enclose a brief note explaining your problems or concerns, along with a daytime telephone number and e-mail address, if available. Please include a check or money order for $35 made out to Mike's Camera to cover our $35 prepaid repair estimate fee. We will not complete a repair estimate on video equipment until receipt of the $35 fee