Is there anything I can do to fix the equipment myself?
First, check the batteries or other power source. Make sure batteries aren't in up-side-down and that they are fresh. Then, make sure that the battery has not oxidized, creating a film between the battery and the contact. Use a pencil or ink eraser to clean the contact. Unless you are a trained technician, please don't try to take the equipment apart, because you could cause additional problems. Instead, give us a call.
If my equipment needs servicing, where do I drop it off?
You can drop of your equipment at any of our 6 Colorado locations or 5 Northern California locations. You can find all store locations and contact information by clicking here.
If I'm going to ship my equipment, how should I pack it?
Use a minimum of four inches of packing material around the product. Do not use the original shipping container
Should I include anything with the equipment?
Yes, be sure to enclose a brief note explaining your problems or concerns, along with a daytime telephone number and e-mail address, if available. Please include a check or money order for $35 made out to Mike's Camera to cover our $35 prepaid repair estimate fee. We will not complete a repair estimate on video equipment until receipt of the $35 fee
Does it matter how I mail the package?
Yes, be sure to use an insured mail service, such as UPS.
Where should I ship it?
To our repair shop at 2500 Pearl Street in Boulder, CO 80302.
What happens after I ship you my equipment?
We will take a look at the equipment, then call you or e-mail you with a repair estimate. We must get your approval before we do any repairs. Once we get approval, we will do the repairs. Then, we'll call or e-mail you and tell you the total cost of the repair.
How do I pay for the repair?
You can pay any final balance on the repair by credit card, cash or money order.
How will I get my equipment back?
You can either pick it up from our repair shop, or you can arrange to pick it up at one of our other convenient locations. Or, we can ship it to you. If you choose to have it shipped, return shipping will be added to your repair bill. Equipment will be returned to you once payment is received.